helping organisations go with the grain of
human behaviour
success only happens when you have insight into human behaviour
We help our clients deliver successful change and transformation projects by introducing psychological principles, rigorous research methods, and first-class creative expertise.
Research
By adopting a behavioural approach to customer interviews and usability testing, we overcome the biases of traditional methodology. We also deliver specialist research with vulnerable customers.
Insights
From reviewing existing communications to evaluating how your products and services connect with your customer, injecting behavioural insight will take your business to the next level.
Communication
Let us help you break the habit of colourless communications by understanding how your customer’s brain engages with your content. Gain attention. Increase awareness. Trigger action.
Design
We create intellectually robust and beautifully crafted designs which support improved decisions and positive actions. We’re wizards at turning ideas into action through customer-facing websites, apps, and expert platforms.
Training
Our training programmes help teams adopt a new perspective to develop their roles, improve their creativity, or strengthen their wellbeing. From call centres to creative hubs, we deliver personalised insights to help teams thrive.
Speaking
Our team regularly appear at global events and on leading podcasts, promoting the value of behavioural thinking, psychological insight, and applying strengths-based learning for business advantage.
Who we are
Simon Bussy
Consulting Director
Paul Davies
Behavioural Psychologist
Michele Deeks
Business Psychologist
Dr Emmie Fulton
Health Psychologist
Martin Galpin
Business Psychologist
We engaged Behaviour to bring a fresh perspective to our approach to people policy and update our Inclusion and Diversity policy. I honestly cannot recommend them highly enough; they bought energy, expertise, market knowledge and dedicated focus on customer outcomes.
Rosalyn BeckNationwide Building Society 
We worked with Behaviour Consulting to help us bring clarity in how we can design a customer journey for a specific group of customers. I could not recommend their expertise enough and it was a privilege to have worked and learned with them.
Angela CostalesIrish Life
Paul’s ability to translate psychological theory into practical design characteristics gave us an online tool that exceeded our expectations in terms of reach and usage.
Caroline WebsterDepartment of Work & Pensions
I love working with Simon. He takes time to fully understand and think through the scope and requirements of a project before embarking on a solution. Being naturally curious, he's not afraid to challenge you, make suggestions or ask difficult questions – in the nicest possible way!
Danni BrotherstonDivisional Director, St. James's Place
Paul has great insights about how we can make money more engaging for people. How can we tap into psychology to break down some barriers. Plus he’s great fun, organised, smart, and a pleasure to deal with.
Holly MackayFounder and MD at Boring Money
Absolutely relentless in trying to get the right outcomes for clients and colleagues alike. Clarity of thought, work rate, passion and communication make Simon an asset for anyone working with him.
Mark CotterSenior Business Architect, Aviva
Our charity is all about changing behaviour and engaging young people in a way that is relevant to them. Paul’s talented and creative mind is brimming with ideas and is the perfect mix with his psychology and human behaviour background.
Maren SheldonCo-Founder of CoppaFeel!
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Training courses
Get in touch to chat about the full details of our courses.
The behaviour workout
A half-day course on applying behavioural thinking to your business. Your team learns techniques to apply immediately to products, consumer communications, and design projects.
The behaviour gymnasium
A six-part comprehensive course on applying behavioural psychology for business advantage. Inspire your team to adopt a ‘behaviour lens’ to gain a greater insight into the mind of customers, clients, or stakeholders.
Consumer communication champions
We can train members of your team to become leaders on reviewing your communications from a consumer angle and maintaining behavioural best practice.
Catering for neuro diversity
How do you write content or design digital experiences to accommodate the characteristics of a neuro-diverse audience? We show how you can better support customers with neuro-psychological conditions or mental
ill-health.
Positive leadership
For leaders and managers with the ambition to bring out the best in their team. Explore key strategies for creating a flourishing work environment through stories and tools your team can implement in their day-to-day roles.
Supporting vulnerable customers
This stimulating course humanises the characteristics of consumer vulnerability and recommends how to deliver an appropriate level of care across your staff, products, and services.
It’s one of the most intellectually stimulating courses I’ve ever been on!
Carrie HuangProduct Design Lead, HSBC
Behavioural thinking
Our latest articles, videos, and appearances.
We’ve developed a unique psychological model to guide the application of behavioural theory.
The Behaviour Relay combines multiple frameworks of behaviour change from research literature into a practical model to evaluate and improve communications, marketing, design, and innovation.
We use the Behaviour Relay in conjunction with other tools such as the Behaviour Canvas to deliver a robust and consistent process across all our projects.
© Behaviour Consulting Limited, 2023
Registered in England & Wales 11321785
VAT registered GB 273 8635 70