Behaviour Consulting Logo

helping organisations go with the grain of

human behaviour

logo-santander
logo-quilter@2x
St James's Place logo
logo-mandgwealth
logo-NHS@2x
logo-GSK@2x

success only happens when you have insight into human behaviour

We help our clients deliver successful change and transformation projects by introducing psychological principles, rigorous research methods, and first-class creative expertise.

Research

By adopting a behavioural approach to customer interviews and usability testing, we overcome the biases of traditional methodology. We also deliver specialist research with vulnerable customers.

Insights

From reviewing existing communications to evaluating how your products and services connect with your customer, injecting behavioural insight will take your business to the next level.

Communication

Let us help you break the habit of colourless communications by understanding how your customer’s brain engages with your content. Gain attention. Increase awareness. Trigger action.

Design

We create intellectually robust and beautifully crafted designs which support improved decisions and positive actions. We’re wizards at turning ideas into action through customer-facing websites, apps, and expert platforms.

Training

Our training programmes help teams adopt a new perspective to develop their roles, improve their creativity, or strengthen their wellbeing. From call centres to creative hubs, we deliver personalised insights to help teams thrive.

Speaking

Our team regularly appear at global events and on leading podcasts, promoting the value of behavioural thinking, psychological insight, and applying strengths-based learning for business advantage.

Who we are

simon-bussy

Simon Bussy

Consulting Director

paul-davies

Paul Davies

Behavioural Psychologist

michele-deeks

Michele Deeks

Business Psychologist

emmie-fulton

Dr Emmie Fulton

Health Psychologist

martin-galpin

Martin Galpin

Business Psychologist

Training courses

Get in touch to chat about the full details of our courses.

The behaviour workout

A half-day course on applying behavioural thinking to your business. Your team learns techniques to apply immediately to products, consumer communications, and design projects.

The behaviour gymnasium

A six-part comprehensive course on applying behavioural psychology for business advantage. Inspire your team to adopt a ‘behaviour lens’ to gain a greater insight into the mind of customers, clients, or stakeholders.

Consumer communication champions

We can train members of your team to become leaders on reviewing your communications from a consumer angle and maintaining behavioural best practice.

Catering for neuro diversity

How do you write content or design digital experiences to accommodate the characteristics of a neuro-diverse audience? We show how you can better support customers with neuro-psychological conditions or mental
ill-health.

Positive leadership

For leaders and managers with the ambition to bring out the best in their team. Explore key strategies for creating a flourishing work environment through stories and tools your team can implement in their day-to-day roles.

Supporting vulnerable customers

This stimulating course humanises the characteristics of consumer vulnerability and recommends how to deliver an appropriate level of care across your staff, products, and services.

Behavioural thinking

Our latest articles, videos, and appearances.

The Behaviour Relay

We’ve developed a unique psychological model to guide the application of behavioural theory.

The Behaviour Relay combines multiple frameworks of behaviour change from research literature into a practical model to evaluate and improve communications, marketing, design, and innovation.

We use the Behaviour Relay in conjunction with other tools such as the Behaviour Canvas to deliver a robust and consistent process across all our projects.

Behaviour Relay track visual showing five stages of decision making.
be23_onDark@2x

© Behaviour Consulting Limited, 2023

Registered in England & Wales 11321785
VAT registered GB 273 8635 70

Privacy Policy   |   Cookie Policy   |   Responsibility