By adopting a behavioural approach to customer interviews and usability testing, we overcome the biases of traditional methodology. We also deliver specialist research with vulnerable customers.
From reviewing existing communications to evaluating how your products and services connect with your customer, injecting behavioural insight will take your business to the next level.
Let us help you break the habit of colourless communications by understanding how your customer’s brain engages with your content. Gain attention. Increase awareness. Trigger action.
We create intellectually robust and beautifully crafted designs which support improved decisions and positive actions. We’re wizards at turning ideas into action through customer-facing websites, apps, and expert platforms.
Our training programmes help teams adopt a new perspective to develop their roles, improve their creativity, or strengthen their wellbeing. From call centres to creative hubs, we deliver personalised insights to help teams thrive.
Our team regularly appear at global events and on leading podcasts, promoting the value of behavioural thinking, psychological insight, and applying strengths-based learning for business advantage.
Simon Bussy
Consulting Director
Paul Davies
Behavioural Psychologist
Michele Deeks
Business Psychologist
Dr Emmie Fulton
Health Psychologist
Martin Galpin
Business Psychologist
We’ve developed a unique psychological model to guide the application of behavioural theory.
The Behaviour Relay combines multiple frameworks of behaviour change from research literature into a practical model to evaluate and improve communications, marketing, design, and innovation.
We use the Behaviour Relay in conjunction with other tools such as the Behaviour Canvas to deliver a robust and consistent process across all our projects.
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